At Nike Sales Store, we’re committed to providing authentic Nike sportswear and accessories with convenient shipping options and a hassle-free returns process. Please review our policy below to ensure a smooth shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing.
Shipping Areas
We ship worldwide, excluding some Asian countries and remote areas. For specific country availability, please contact our customer service team.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange most items within 15 days of receiving your package.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged unless defective:
- Socks
- Underwear
All clearance items marked “final sale” are also non-returnable.
Return Eligibility
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition with all tags attached
- Original packaging must be included when possible
- Proof of purchase (order number or receipt) must be provided
- Return request must be initiated within 15 days of delivery
How to Return an Item
- Contact Us: Email [email protected] within 15 days of delivery with your return request (see template below)
- Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number
- Package Your Item: Securely pack the item(s) in original packaging if possible
- Ship Your Return: Send to our returns center at:
Nike Sales Store Returns
84 Sweetwood Drive
Denver, US 80216
Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
- For exchanges, we cover the cost of shipping the replacement item to you
Refund Processing
- Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping fees are non-refundable unless the return is due to our error
Exchange Processing
- Exchanges are subject to product availability
- Your exchange item will be shipped within 2 business days after we receive your return
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and replacement.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Nike Sales Store Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item Name:
Size/Color:
Reason for Return/Exchange:
Preferred Action: [Refund/Exchange for (specify item if exchanging)]
I confirm that the item is unused and in its original condition with all tags attached.
Please provide return instructions and RMA number at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Need Help?
If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].
Last updated: [Insert Date]