At Nike Sales Store, we want you to be completely satisfied with your purchase of authentic Nike sportswear and accessories. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Returns & Exchanges Eligibility

  • Timeframe: You may return or exchange items within 15 days of receiving your order.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of Purchase: Please include your order number or receipt.
Non-Returnable Items: For hygiene reasons, socks and underwear cannot be returned or exchanged unless defective. All sales on clearance items marked “final sale” are also non-returnable.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of delivery. Use the template below for faster processing.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item(s) in the original packaging if possible.
  4. Ship Your Return: Send the package to our returns center at:
    Nike Sales Store Returns
    84 Sweetwood Drive
    Denver, US 80216
  5. Tracking: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • Exchange Shipping: We cover the cost of shipping the replacement item to you.

Refund Processing

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Processing

  • Availability: Exchanges are subject to product availability.
  • Timing: Your exchange item will be shipped within 2 business days after we receive your return.
  • Price Differences: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nike Sales Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Item Name: Size/Color: Reason for Return/Exchange: Preferred Action: [Refund/Exchange for (specify item if exchanging)] I confirm that the item is unused and in its original condition with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and replacement.

Note: This policy applies to all regions we serve (excluding some Asian and remote areas). For international returns, please allow extra time for customs processing.

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected].